Automatic alerts are valuable because they reach contacts without a runner responding1, 2, but unclear or accidental delivery leaves runners unsure what was sent3–7.
Automatic alerts were valued for going out when a runner did not respond1, 2.
One participant questioned whether alerts could prevent harm or help when an emergency made responding impossible8–14.
[app] also duplicated running features one participant already had in Garmin and Strava and lacked the running data they wanted to review15–19.
Where to act · in emergency alerts
Themes
Nothing waiting. Press + on a theme, a quote or a count as you read to collect it here.
The decision
Should we make the alert messages clearer?
No call yet
In the doc
1. What we heard
2. Our call
3. What we’ll do
Beta testers 14 › People › P2 Interview 2 of 3
P2
In short
Could not review fine-grained running data, especially splits, which they consider important 1. Runs alone and sets up safety features before a run 2 3, and wants to account for local running risks 4 5 and know when safety messages will be sent 6; the app sent an alert automatically when they did not respond 7. Would like safety coverage alongside their preferred running app 8.
Nala· from 8 passagesKeepEditRewordRemove
Their story, in 5 moments
Good feelings above the line, hard ones below. Pick a mark to read the moment.
0 min5101520
The quote to remember
“I just didn't know, then being a user of the app, when it sent the messages”
Nothing waiting. Press + on a theme, a quote or a count as you read to collect it here.
The decision
Should we make the alert messages clearer?
No call yet
In the doc
1. What we heard
2. Our call
3. What we’ll do
Sep 2026 – now · FounderSep 2026 – now · Founder · Research tooling
Nala
Nala analyses customer interviews for product teams and turns them into evidence-backed cases that stakeholders can act on.
Case study
